Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using Chat
March 25, 2013
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5. Click Send or press Enter. Your message is sent to your chat partner and
logged in the chat log pane.
NOTE: Replies from recipients of a group message appear in
individual chat windows. They cannot reply to the group, they can
reply only to you.
individual chat windows. They cannot reply to the group, they can
reply only to you.
To terminate a chat session:
■
Choose File > Close or click Close in the upper right corner of the Chat
window.
window.
Predefined High-Priority Chat Messages
Agents can have a task button in Agent Desktop and CAD-BE configured to send a
predefined high-priority chat message to their supervisor(s). This predefined message
(for instance, “Please barge in on my call”) is configured by the administrator. It
behaves just like a chat message that is flagged as high priority—it pops up on your
screen on top of all other windows for your immediate attention.
predefined high-priority chat message to their supervisor(s). This predefined message
(for instance, “Please barge in on my call”) is configured by the administrator. It
behaves just like a chat message that is flagged as high priority—it pops up on your
screen on top of all other windows for your immediate attention.
Figure 23.
Chat window