Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Sending Team Messages
March 25, 2013
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2. Type your message in the text box. The message can be up to 255 characters
long.
NOTE: You must type a message before choosing an expiration time.
3. In the Expires at field, choose a specific time for the message to expire.
By default, the message runs for 30 minutes.
If you set a time earlier than the current time, the message will run until that
time the next day. For example, if it is 10:15 AM and you set the expiration
time to be 10:00 AM, the message will run until 10:00 AM tomorrow.
time the next day. For example, if it is 10:15 AM and you set the expiration
time to be 10:00 AM, the message will run until 10:00 AM tomorrow.
4. Click Start or press Enter. The message is sent to the team for the length of
time you chose. The text of the message you sent is logged in the current
team performance message field.
team performance message field.
NOTE: If the Chat service is restarted or the server that hosts the
Chat service fails over, any active team messages are cancelled.
Chat service fails over, any active team messages are cancelled.
To cancel a team message:
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In the Team Message dialog box, click Stop.