Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
68
March 25, 2013
Viewer. If you attempt to play a recording stored on an inactive server,
you will see the error message, “The recording server is inactive.” You
will be able to play the recording when the server becomes active
again.
you will see the error message, “The recording server is inactive.” You
will be able to play the recording when the server becomes active
again.
To save a recording:
1. Select the recording you want to save.
2. Click the Play and Save button, or choose Recording > Play and Save from the
menu bar. The Save As dialog box appears.
3. Select a folder to save the recording to, enter a file name for the recording,
then click Save. The recording plays and simultaneously is saved as a wav file
to the location you selected.
to the location you selected.
To tag a recording for extended archiving:
1. Select the recording you want to archive for 30 days.
2. Click the Set Extended Lifetime button, or choose File > Set Extended Lifetime
from the menu bar. The recording is tagged to be archived for 30 days from
the date of recording.
the date of recording.