Cisco Cisco Customer Voice Portal 8.0(1)

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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide

Chapter 2 Using NAM/ICM with the Customer Voice Portal IVR Solution

Cisco ICM Warm Consult Transfer/Conference to CVP

•

ICM 6.0 Service Release 1/CCM 4.0(2a)es15

•

ICM 7.0/CCM 4.1(3)

•

ICM 5.0 Service Release 8 and CTIOS Server 5.1, SR1.There are three defects that must be fixed
before using the new feature. This can be done using the Software Bug Toolkit to resolve the issues.
Please reference, via the embedded link to the “Software Bug Toolkit”, known caveats

CSCsa24896

CSCma24606

and

CSCef25138

for support of this issue. The information in the caveat indicates the

appropriate action to resolve the issue.

Note

If you are using CVP with CallManger 4.0 ES15 or later the following defect are already resolved.

•

CCM 3.3 (5). There are two defects that must be fixed before using the new feature. This can be
done using the Software Bug Toolkit to resolve the issues. Please reference, via the embedded link
to the “Software Bug Toolkit”, known caveats

CSCee93186

and

CSCee87832

for support of this

issue. The information in the caveat indicates the appropriate action to resolve the issue.