Cisco Cisco Web Security Appliance S360 Guia De Resolução De Problemas
Resolve Adobe Updater Issues on the WSA
Document ID: 118158
Contributed by Simon Putz and Siddharth Rajpathak, Cisco TAC
Engineers.
Engineers.
Aug 05, 2014
Contents
Introduction
Prerequisites
Requirements
Components Used
Problem
Solution
Prerequisites
Requirements
Components Used
Problem
Solution
Introduction
This document describes a problem that is encountered with the Cisco Web Security Appliance (WSA) when
the Adobe Updater is unable to function properly.
the Adobe Updater is unable to function properly.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on these software and hardware versions:
Adobe Updater that connects to the download servers on the Akamai cloud
•
Cisco WSA
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The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Problem
The Adobe Updater is unable to download updates through the WSA. A packet capture that is taken on the
WSA reveals this:
WSA reveals this:
The Adobe Updater is used in order to attempt a range request download from an Akamai-hosted
URL. The range request is an HTTP request that includes headers such as Accept-Ranges: xxx and
Range: xxx, which indicates that the request is for specific bytes of data only.
URL. The range request is an HTTP request that includes headers such as Accept-Ranges: xxx and
Range: xxx, which indicates that the request is for specific bytes of data only.
•