Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

11. Use your mouse to maximize Access, and then type the following macro 

keystrokes.

12. Use your mouse to maximize Outlook, and then type the following macro 

keystrokes.

[SHIFT] D

Type the salutation “Dear ”

E

A

R

[SPACE]

[TAB]

Tab as many times as needed to get to 
the Name field.

[CONTROL] C

Copy the customer’s name.

[CONTROL] V

Paste the customer’s name after the 
salutation.

[ENTER]

Press the Return key twice to start a new 
line for the body of the message.

[ENTER]

[SHIFT] T

Type the message: “Thank you for your 
order in the amount of ”.

H

A

N

K

[SPACE]

Y

O

U

[SPACE]