Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Enterprise Data Configuration enables you to:

■

Set up fields and layouts displayed by the Enterprise Data application

■

Assign phones to be monitored by a particular Voice-Over IP Monitor 
server

■

Configure the CallManager CTI server, VRU CTI server, and various 
devices within the contact center system

To use either Enterprise Data Configuration application, select the Enterprise 
Data node or VoIP Monitor node in the left navigation pane of the Desktop 
Administrator window.