Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

This document is written for contact center system administrators who use Cisco 
Desktop Administrator.

In this document, terminology and typographic conventions are as follows:

■

The word enter means to press the sequence of keys specified. For 
example, an instruction to enter the letter “y” is shown as

Enter y to continue.

■

The word click means to use your mouse to execute the action 
represented by a button. For example, an instruction to click the Next 
button is shown as 

Click Next.

■

The words check and uncheck mean to activate or deactivate a check box. 
For example, an instruction to deactivate the Dial Number as Entered 
check box is shown as

Uncheck the Dial Number as Entered check box.

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The word choose means to pick an option from a menu or submenu. For 
example, an instruction to choose the Desktop option from a series of 
submenus is shown as

Choose Start > Programs > Cisco > Desktop.

■

The word select means to mark text or other elements to be copied or cut. 
For example, an instruction to select text is shown as 

Select an entry from the list to edit.

■

Simultaneous keystrokes (as when you hold down the first key, then press 
the second and third keys) are represented as a series of bolded key 
names joined by hyphens. For example, an instruction to press and hold 
the Alt key while pressing the letter “d” is shown as

Press Alt-d

■

Function keys are represented by the letter F followed by the function key 
number. For example, an instruction to press function key 3 is shown as

Press F3.