Cisco Cisco Unified Customer Voice Portal 11.0(1) Guia Do Utilizador

C

HAPTER 

2:

 

C

ISCO 

CVP

 

V

OICE

XML

 

C

OMPONENTS IN 

D

ETAIL

 

 

C

ISCO 

CVP

 

V

OICE

XML 

 

 

 

attribute must be a four digit integer. The 

hour_of_day

 attribute must be an integer from 0 to 

123. The 

minute

 attribute must be an integer from 0 to 59. The 

second

 attribute must be an 

integer from 0 to 59. 

• 

– If this tag appears, the search looks for calls whose end date/time are between two 

times specified by successive 

<constant_date_time>

 children tags. See 

<start>

 above for 

the description of the 

<constant_date_time>

 tag. 

• 

– If this tag appears, the search looks for calls where a flag with the name given in the 

name

 attribute was triggered. 

An application named “Example1” would like to play “Welcome back” for callers who have 
previously called this application. The users are identified by their ANI (this application uses the 
user management database only for its history tracking). A decision element named 
“CalledBefore” would be needed which had two rules, one for those who the application 
recognizes and one for the rest (this is being done rather than using the default exit state for 
demonstration purposes). In English, the rules are: 

1 

The caller has called from this ANI before 

say_welcome_back 

2 

The caller has not called from this ANI before 

say_welcome 

The CVP VoiceXML decision element XML file would be named “CalledBefore” and be saved 
in 

AUDIUM_HOME / applications / Example1 / data / misc.

  

The XML content will be: 

<?xml version="1.0" encoding="ISO-8859-1"?> 
<!DOCTYPE knowledge_base SYSTEM "../../../../dtds/DecisionKnowledgeBase.dtd"> 
<knowledge_base> 
   <rule name="CalledFromAni"> 
      <exit_state name="say_welcome_back" conjugate="and"> 
         <boolean check_existence="no" value="true">          
             <user_info> 
                <called_from_ani/> 
             </user_info>  
         </boolean> 
      </exit_state> 
     <exit_state name="say_welcome" conjugate="and"> 
         <boolean check_existence="no" value="false">          
             <user_info> 
                <called_from_ani/> 
             </user_info>  
         </boolean> 
      </exit_state> 
  </rule> 
</knowledge_base> 

 

 

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