Cisco Cisco WebEx Training Center WBS30
Training Center FAQs
WebEx Training Center Release Notes and FAQs
11
WebEx Document Viewer, which is part of Training Manager.
Q: Can I show animation and slide transitions in presentations?
Q: Can I show animation and slide transitions in presentations?
A: Yes. If you share a Microsoft PowerPoint presentation, attendees can see the animations and slide
transitions. You can also use the WebEx application sharing feature to show animation and slide
transitions; just display the presentation in your slide-authoring application and then run the slide show in
the application.
Q: Why do my images sometimes look grainy?
Q: Why do my images sometimes look grainy?
A: The quality of images sometimes may degrade if your Internet connection is slow.
Q: Will my presentations display correctly if my attendees have different resolutions on their
Q: Will my presentations display correctly if my attendees have different resolutions on their
computer monitors?
A: Attendees can see your desktop or application no matter which resolution they are using. For best
results set your monitor's resolution to 800x600 pixels.
Q: Why do my attendees sometimes see a yellow crosshatched pattern when I share
Q: Why do my attendees sometimes see a yellow crosshatched pattern when I share
applications?
A: The crosshatched pattern is the shadow of a window that is in front of the application that you are
sharing. Just close the window and the pattern no longer appears.
Other Questions
Q: What affects the performance of my training sessions?
A: Some of the factors that affect performance include:
•
The speed of your computer's Internet connection Internet traffic
•
Performance of your firewall and proxy servers
Although you may have a high-speed connection to the Internet, there may be congestion or packet loss
on the Internet. You usually can't do much about it other than to inform your network administrator or
Internet service provider. Congestion is often transient and resolve itself over time. You should, however,
report serious or persistent problems.
Q: How can I test performance?
Q: How can I test performance?
A: Use a route tracing utility, such as Trace Route, to determine where problems are exist between your
computer and the WebEx servers. The utility sends data from your computer and measures the time it
takes to for the data to reach the WebEx server. Ideally, data should take between 1-60 ms to reach the
server. If it takes between 60-100 ms, your connection is slow. Times longer than 100 ms are
unacceptably slow. If you continue to experience poor performance, contact your network administrator.
To run Trace Route on Windows, open a command prompt and then enter "tracert your_site_URL" (where
"your_site_URL" is the address of your WebEx service site). Make sure that you place a space after
"tracert".
Q. Why can't I bookmark certain pages on my WebEx site?
Q. Why can't I bookmark certain pages on my WebEx site?