Cisco Cisco Computer Telephony Integration OS 8.5 Guia Do Programador
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CTI Server Message Reference Guide (Protocol Version 9) Release 7.0(0)
Chapter 1 CTI Server Overview
CTI Server Message Set
For a description of the session management messages, see
For
information on messages in the other categories, see
Miscellaneous
Messages related to system-level events on the PG
(for example, peripheral off-line, loss of
PG-to-Central Controller communications).
(for example, peripheral off-line, loss of
PG-to-Central Controller communications).
Call Events
Messages related to call state changes.
Agent Events
Messages related to agent state changes.
Call Data Update
Messages related to CTI client modification of call
data.
data.
Client Control
Messages related to the direct control of agent
state (for example, login, logout) as well as control
of inbound and outbound calls.
state (for example, login, logout) as well as control
of inbound and outbound calls.
Table 1-1
CTI Server Message Categories