Cisco Cisco Computer Telephony Integration OS 8.5

Release Notes for Cisco CTI OS Enterprise & Hosted Editions, Release 7.2(1)

System Requirements

For a detailed list of language localizations implemented for different portions of this release, refer to
the Cisco Unified ICM/Contact Center Product and System Localization Matrix available at:

http://www.cisco.com/application/vnd.ms-excel/en/us/guest/products/ps1846/c1225/ccmigration_0918
6a008068770f.xls

Note

The most up-to-date version of these release notes is available on the web at:

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_release_notes_list.html

A Note about Product Naming

Cisco IPCC Enterprise Edition has been renamed to Cisco Unified Contact Center Enterprise
(abbreviated as Unified CCE).

Cisco IPCC Hosted Edition has been renamed Cisco Unified Contact Center Hosted (abbreviated as
Unified CCH).

These new names were introduced for Agent and Supervisor product opening-screens and in
documentation that was revised for Release 7.1(1), but they do not yet appear throughout the user
interface or documentation. These release notes use the previous naming convention.

System Requirements

For hardware and third-party software specifications for Maintenance Release 7.2(1), refer to the Cisco
ICM/IPCC Enterprise and Hosted Edition Hardware and System Software Specification (Bill of
Materials), which is accessible from:

http://www.cisco.com/application/pdf/en/us/guest/products/ps1001/c1626/ccmigration_09186a00804d
7607.pdf

Release 7.2(1) updates are also available for CTI OS. The CTI OS 7.2(1) Release Notes are available at:

http://www.cisco.com/en/US/products/sw/custcosw/ps14/prod_release_notes_list.html

CTI OS 7.2(1) Compatibility and Support Specifications

This section provides information to help you understand on which CTI OS components CTI OS 7.2(1)
can and must be installed. It contains these subsections:

•

CTI OS Version Support

•

CTI OS Component Support

•

Network Environment Support

•

Cisco Security Agent

For overall information and restrictions on the product, the customer must also refer to the base Release
Notes for Cisco CTI OS version 7.0(0), available at:

http://www.cisco.com/univercd/cc/td/doc/product/icm/icmentpr/icm70doc/ctidoc7/ctios7d/cti70rln.pdf