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Cisco Cisco Computer Telephony Integration OS 8.5 Guia Da Instalação

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Chapter 8      Peripheral-Specific Support
CTI OS Support
8-6
CTI OS System Manager’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
  •
A double asterisk (**) indicates that the event is available from Aspect when 
the PG is configured to use the Aspect Event Link.
Table 8-3
Call Events NOT Available to Specific Peripherals 
Unavailable Event
Peripherals
AGENT_PRE_CALL
Alcatel, Aspect, DEFINITY, Nortel Meridian, 
Nortel Symposium, Rockwell Spectrum, Siemens 
Hicom, IVR
AGENT_PRE_CALL_
 
ABORT
Alcatel, Aspect, DEFINITY, Nortel Meridian, 
Nortel Symposium, Rockwell Spectrum, Siemens 
Hicom, IVR
AGENT_STATE
none
BEGIN_CALL
none
CALL_ CLEARED
Aspect*
CALL_CONFERENCED
Aspect**, Rockwell Spectrum, Siemens Hicom, 
IVR
CALL_CONNECTION_ 
CLEARED
none
CALL_DATA_UPDATE
none
CALL_DELIVERED
Aspect*, Rockwell Spectrum*
CALL_DEQUEUED
Alcatel, DEFINITY, Nortel Meridian, Nortel 
Symposium, Siemens Hicom
CALL_DIVERTED
Aspect, IPCC, Nortel Meridian, Nortel 
Symposium
CALL_ESTABLISHED
IVR
CALL_FAILED
Aspect, Nortel Meridian, Nortel Symposium, 
Rockwell Spectrum, Siemens Hicom, IVR
CALL_HELD
Aspect**, IVR, Rockwell Spectrum*
CALL_ORIGINATED
Aspect, DEFINITY*, Nortel Meridian, Nortel 
Symposium, Rockwell Spectrum, Siemens Hicom
CALL_QUEUED
IPCC, IVR
CALL_REACHED_
 
NETWORK
Aspect, Nortel Meridian, Nortel Symposium, 
Rockwell Spectrum, Siemens Hicom, IVR