Cisco Cisco Agent Desktop 10.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
216
March 1, 2013
VoIP Monitor Service
See Cisco VoIP Monitor Service.
VoIP
See Cisco VoIP Monitor Service.
VPN
See virtual private network.
VRU
See voice response unit.
W
wild card
Special characters used to represent one or more characters in a string. An
asterisk (*) represents several characters and a question mark (?) represents a
single character.
asterisk (*) represents several characters and a question mark (?) represents a
single character.
work flow
A sequence of actions that takes place when specific event/rule criteria are met.
work flow group
A group that shares a common set of work flows.