Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide
30
September 2011
Dial Pad Window
The dial pad window allows you to make phone calls by entering a number in the
Name : Number field, by selecting a number from the recent call list, or by selecting a
number from a phone book. You can enter the number either by typing it or by clicking
the number keys. You can also press Alt+P to select the first entry in the Employee
Phone Book.
Name : Number field, by selecting a number from the recent call list, or by selecting a
number from a phone book. You can enter the number either by typing it or by clicking
the number keys. You can also press Alt+P to select the first entry in the Employee
Phone Book.
NOTE: “Dial pad” is the general name for this window. The name that
appears in the title bar depends on the task you are doing, and may
be either Make a Call, Transfer a Call, or Conference a Call.
appears in the title bar depends on the task you are doing, and may
be either Make a Call, Transfer a Call, or Conference a Call.
Recent Call List
When you dial a phone number, it is automatically stored in the recent call list. This list
keeps up to 100 entries from newest to oldest. When the number of entries exceeds
100, the oldest phone number is removed from the list.
keeps up to 100 entries from newest to oldest. When the number of entries exceeds
100, the oldest phone number is removed from the list.
Figure 12.
Dial Pad window