Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Dial Pad Window
September 2011
33
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To edit an existing entry, select it to display it in the edit fields, click Edit,
then make your changes.
then make your changes.
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To delete an entry, select it, then click Delete.
3. When your edits are complete, click OK.
Name : Number Field
Use the Name : Number field to enter the phone number you want to dial. Entering a
name is optional, but if one is entered, it must be followed by a colon and a space to
separate it from the phone number, for example:
name is optional, but if one is entered, it must be followed by a colon and a space to
separate it from the phone number, for example:
John Doe: 612-555-1212
You may enter phone numbers with or without spaces, parentheses, and dashes.
Agent Desktop ignores any non-alphanumeric characters.
Agent Desktop ignores any non-alphanumeric characters.
You may also select a phone number from the recent call list or a phone book, which
is then displayed in the Name : Number field.
is then displayed in the Name : Number field.
Depending on how the system administrator has configured the dial plan, Agent
Desktop may automatically add the local access and long distance access codes to
numbers you enter. Contact your administrator for details.
Desktop may automatically add the local access and long distance access codes to
numbers you enter. Contact your administrator for details.
Dial Number as Entered Check Box
To prevent automatic formatting (such as local access and long distance access
codes), select the Dial Number as Entered check box before clicking Dial. When you
select this check box, Agent Desktop dials the number exactly as you entered it in the
Name : Number field.
codes), select the Dial Number as Entered check box before clicking Dial. When you
select this check box, Agent Desktop dials the number exactly as you entered it in the
Name : Number field.