Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using Chat
September 2011
43
To initiate a chat session:
1. On the toolbar, click Chat. The Chat Selection window appears (
Figure 16
).
NOTE: The window lists the names and status of people with whom you can
chat: teammates, supervisors, members of your contact lists (if you are
logged into Unified Presence), and participants in any conference call you are
on.
chat: teammates, supervisors, members of your contact lists (if you are
logged into Unified Presence), and participants in any conference call you are
on.
Figure 16.
Chat Selection window
This Chat Selection window
displays four contact lists,
named Teammates, Supervisors,
contact list, and contact list 1.
The first two contact lists are
defaults and are always
available. The last two contact
lists are customizable and are
available only when the agent is
logged into Unified Presence.
Note that the last contact list is
closed (the members are not
visisble).
displays four contact lists,
named Teammates, Supervisors,
contact list, and contact list 1.
The first two contact lists are
defaults and are always
available. The last two contact
lists are customizable and are
available only when the agent is
logged into Unified Presence.
Note that the last contact list is
closed (the members are not
visisble).