Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
146
February 21, 2013
NOTE: In an HA environment, the data imported to the SQL Server
database on the active node will be replicated on the standby node.
database on the active node will be replicated on the standby node.
NOTE: Do not attempt to run the Data MIgration Tool at the same
time on both sides in an HA system. Doing so might result in corrupt
or missing data.
time on both sides in an HA system. Doing so might result in corrupt
or missing data.
Switching from SQL Server Database to Flat Files
If you decide to change from a SQL Server database implementation to a flat file
implementation, the following occurs:
implementation, the following occurs:
■
You will lose all CAD agent state data, agent call log data, and recording
metadata. Importing data from a database to flat files is not supported.
metadata. Importing data from a database to flat files is not supported.
NOTE: Agent state data is purged after one day and call log data is
purged after seven days. Even though data from a previous version of
CAD is lost after an upgrade, after one day you will have a complete
set of agent state changes and after seven days a complete set of call
log data for real time reports.
purged after seven days. Even though data from a previous version of
CAD is lost after an upgrade, after one day you will have a complete
set of agent state changes and after seven days a complete set of call
log data for real time reports.
■
The agent state and agent call log data displayed in Cisco Supervisor Desktop
and in the Cisco Agent Desktop real time display panel will be cleared, with no
historical data available.
and in the Cisco Agent Desktop real time display panel will be cleared, with no
historical data available.
■
Existing recordings will no longer be playable in the Supervisor Record Viewer
after you switch to flat files. However, you can save recordings in WAV format
before making the switch so that they can be played back in any media player
that supports the WAV format. See “Converting Recordings from *.raw to
*.wav Format” in the Cisco CAD Troubleshooting Guide for more information
on using this utility.
after you switch to flat files. However, you can save recordings in WAV format
before making the switch so that they can be played back in any media player
that supports the WAV format. See “Converting Recordings from *.raw to
*.wav Format” in the Cisco CAD Troubleshooting Guide for more information
on using this utility.
NOTE: Your SQL Server database will not be removed when you
switch to flat files. The data it contains cannot be displayed by CAD
with the flat file implementation.
switch to flat files. The data it contains cannot be displayed by CAD
with the flat file implementation.