Cisco Cisco Customer Voice Portal 8.0(1)
•
B - CVP Servers (VXML server, call server, and reporting server). The various servers
are hosted on a single platform called an all-in-one-box configuration. They are identified
and configured using the Operations Console. The reporting database can also be installed
as part of the Unified CVP installation. There are several setup tasks included in Section B
of the exercise instructions.
are hosted on a single platform called an all-in-one-box configuration. They are identified
and configured using the Operations Console. The reporting database can also be installed
as part of the Unified CVP installation. There are several setup tasks included in Section B
of the exercise instructions.
•
C - CVP to ICM Peripheral Gateway. This gateway connects Unified CVP to Unified ICM
through the Unified CVP call server.
through the Unified CVP call server.
•
D - ICM. In comprehensive call flow model, Unified ICM handles the call, routing the call
and sending the requests it generates for IVR functions to Unified CVP. Configuration
includes all elements of Unified ICM that must interact with Unified CVP.
and sending the requests it generates for IVR functions to Unified CVP. Configuration
includes all elements of Unified ICM that must interact with Unified CVP.
•
E - Unified Communications Manager. The Unified Communications Manager provides
VoIP interconnection. It interfaces directly with Unified CVP and the voice gateway.
VoIP interconnection. It interfaces directly with Unified CVP and the voice gateway.
To configure each of the preceding elements, refer to the corresponding configuration tasks in
this chapter. For example, to configure the voice gateway, refer to Section A.
this chapter. For example, to configure the voice gateway, refer to Section A.
Exercise Prerequisites
Be sure you complete the following prerequisites before continuing with this exercise:
•
Hardware requirements include setting up the gateway and the all-in-one-box server or virtual
server.
server.
•
Required data. Refer to
•
Prerequisite tasks described in
.
•
ICM installation as an all-in-one-box ICM test installation - ready to configure. Refer to
Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.
Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted.
•
Trunk and route pattern information in Unified Communications Manager. These settings
are required for VoIP calls, and, because the ingress gateway translates POTS calls to VoIP,
trunk and route pattern information is also required for POTS calls in the comprehensive
exercise. Refer to
are required for VoIP calls, and, because the ingress gateway translates POTS calls to VoIP,
trunk and route pattern information is also required for POTS calls in the comprehensive
exercise. Refer to
•
If you did not perform the previous exercises, install the Cisco Unified CVP software package,
including the Reporting package, if desired. Refer to
including the Reporting package, if desired. Refer to
Creating the customhelloworld Voice Application
It is best to create customhelloworld as part of the standalone exercises, so you can test it in a
simpler environment. However, you can create the voice application as part of the comprehensive
exercise.
simpler environment. However, you can create the voice application as part of the comprehensive
exercise.
Getting Started with Cisco Unified Customer Voice Portal Release 8.0(1)
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Chapter 10: Comprehensive Call Flow Model Exercise
Exercise Prerequisites