Cisco Cisco Unified Customer Voice Portal 10.5(1)

Post-route transfers do not 
work

There is an ICM configuration error.

Make sure the following are defined for the post-route number the 
agent is transferring to:

Dialed number plan
dialed number
call type 
script

Make sure post-routing is enabled on the CVP PG in PG explorer 
under the Peripheral tab

Make sure NetworkTransferEnabled variable is set to 1 in the ICM 
script that occurred *before* the post routing script. It is important 
to note that the NetworkTransferEnabled variable applies to 
*future* transfers, so it must be set in the script before the 
post-route. If the agent is going to do more post-routes, it must also 
be set at the beginning of the current post-route script. 

The transfer label that is returned in the post-route script must be 
defined in the CVP routing client.   Assume for example, that the 
label “1234” is returned from the ‘Queue to Skill Group’ node in the 
post-route script. The ICM router must take that label and determine 
to which routing client it will send the CONNECT request. Here is 
the algorithm the router uses:

Assuming the post-route request came from an IPCC agent, the 
route request is originating from the Call Manager routing 
client.

If 1234 is defined *only* in the Call Manager routing client, the 
router will send the transfer to CM.

If 1234 is defined *only* in the CVP routing client, the router 
will send the transfer to CVP.

If 1234 is defined for *both* CM and CVP routing clients:

- If Network Transfer Preferred is checked on both the CVP 
routing client, and the CM routing client, the router will send 
the transfer to CVP.

- If Network Transfer Preferred is not checked on either the 
CVP routing client or the CM routing client, the router will 
send the transfer to CM.