Cisco Cisco Unified Customer Voice Portal 10.5(1)

Calls are dropped when 
trying to transfer the call the 
in “Queue and Transfer” 
deployment model.

The CVP Voice Browser is not successfully registered with the H.323 
Gatekeeper.

Follow these steps:

Set the gatekeeper from the VBAdmin using “setGK <Gatekeeper 
IP address>.” Restart the CVP Voice Browser after changing the 
H.323 gatekeeper.

Verify that CVP Voice Browser is successfully registered with 
H.323 Gatekeeper using the following command in Gatekeeper: 
“show gatekeeper endpoints.” You should see an entry of the CVP 
Voice Browser IP address in the “Gatekeeper endpoint Registration” 
table.

Verify that the CVP Voice Browser reports a successful registration 
confirm from the H.323 Gatekeeper during startup. The following 
messages in CVP Voice Browser logs indicate the successful 
registration of CVP Voice Browser with H.323 Gatekeeper: 

INFO: Gatekeeper configured is 10.86.137.125 

INFO: cmEvRASConfirm:: RegistrationConfirm received from 
H.323 GK

The call is disconnected 
when attempting to get VRU 
Treatment in the 
“Comprehensive” 
deployment model.

The call is disconnected 
during IP transfer and the 
Gatekeeper is configured on 
CVP Voice Browser.

The configured H.323 Gatekeeper is not running or Gatekeeper is 
configured incorrect.

Follow these steps:

Make sure the H.323 Gatekeeper is running on the IP address 
configured in the CVP Voice Browser. Verify that the correct IP 
address (and not host name) of H.323 Gatekeeper is configured in 
the CVP Voice Browser by using the “sGK” command from Voice 
Browser Admin.

Verify that the IP network connectivity between the CVP Voice 
Browser and H.323 Gatekeeper.

The call is disconnected 
when you attempt to get VRU 
treatment in a 
“comprehensive” 
deployment model and 
Gatekeeper is configured on 
CVP Voice Browser