Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Recovering the Directory Services Database

April 3, 2014

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Recovering the Directory Services Database

Corrupted Directory Services Database

If the Directory Services database becomes corrupted, complete the following steps.

1. On the PC hosting the database, stop the LDAP Monitor service. 

2. Open a command window and change directories to …Cisco\Desktop\bin (the 

drive and exact location of this directory depends on where the services were 
installed).

3. Type the following command and press Enter.

db_recover -h ../database -v

4. Type exit and press Enter to close the DOS window. 

5. Restart the LDAP Monitor service.

If this procedure does not work, complete the following steps.

1. On the PC hosting the database, stop the LDAP Monitor service. 

2. Open a command window and change directories to …Cisco\Desktop\bin (the 

drive and exact location of this directory depends on where the services were 
installed).

3. Type the following command and press Enter.

slapcat -f slapd.conf -l backup.ldif -c

4. Rename …Cisco\Desktop\database to …Cisco\Desktop\old_database.

5. Create a new folder called …Cisco\Desktop\database.

6. Copy DB_CONFIG and all files with a *.dat extension from the old_database 

folder to the new database folder.

7. In the database folder, create an empty file called rep.log.

8. Open a command window and change directories to …Cisco\Desktop\bin (the 

drive and exact location of this directory depends on where the services were 
installed).

9. Type the following command and press Enter.

slapadd -f slapd.conf -l backup.ldif -c

10. Type exit and press Enter to close the DOS window. 

11. Restart the LDAP Monitor service.