Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Diagnostic Procedures

April 3, 2014

51

■

Virtual Bytes

■

Handle Count

■

Thread Count

If the values for those counters keep growing without leveling or 
decreasing, it is likely the process has a memory leak.

If the values for those counters for a process are a significant part of the 
total memory used, it may be of concern. Note that certain processes will 
normally use more memory than others.

■

Try rebooting the computer and see if it fixes the problem. Check how much 
and how fast processes increase their memory usage.

CPU Check

■

Ensure that the computer’s processor is at least the minimum required for 
CAD and other installed software. If the processor is below the recommended 
level, it could be the cause of the problem.

■

Use Task Manager to sort processes/applications by CPU usage. Check which 
process seems to be using the CPU most of the time.

■

Use Windows Perfmon (perfmon.exe) for additional CPU checking.

— Add the %Processor Time counter for Processor > _Total and each CPU as 

well as Process >_Total and process of interest.

— Check which process seems to be using the CPU most of the time.

— If the counter values for a process are a significant part of the total CPU 

use, it may be of concern. Short spikes are acceptable but a significant 
time with high CPU usage is of concern. 

■

Try rebooting the computer to see if it fixes the problem.

Blocked Ports Check

To check whether a port is blocked:

■

Using telnet:

1. Ensure that the service is running and active. 

2. From the command line, type the following command and press Enter, 

where <hostname/IP address> is the hostname or IP address of the 
service computer and <port> is the port the service is listening on. 

telnet <hostname/IP address> <port> 

— If the telnet operation is successful, the command window will clear.

— If the telnet operation fails, a connection failure message will appear.