Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Desktop Presence Administrator Problems
April 3, 2014
85
3. Click Add New. The Incoming Access Control List Configuration page
appears.
4. If desired, type a description of the address pattern in the
Description field.
5. Type "all" in the Address Pattern field, then click Save.
Problem
A subject matter expert using a soft IP phone is not shown as busy
when viewed by an agent running Agent Desktop.
when viewed by an agent running Agent Desktop.
Solution
The Unified CM Session Initiation Protocol (SIP) publish trunk is not
configured correctly.
configured correctly.
To verify that the Unified CM SIP publish trunk is configured correctly,
complete the following steps.
complete the following steps.
1. Log into Unified Presence Administration.
2. Choose Presence > Settings. The Cisco Unified Presence Settings
page appears.
3. Verify that the correct trunk is selected in the CUCM SIP Publish
Trunk drop-down list.
NOTE: You must select the Enable SIP Publish on CUCM check
box to enable the CUCM SIP Publish Trunk parameter.
box to enable the CUCM SIP Publish Trunk parameter.
For more information about SIP trunks in Unified CM, see the Cisco
Unified Communications Solution Reference Network Design (SRND) for
Cisco Unified Communications Manager.
Unified Communications Solution Reference Network Design (SRND) for
Cisco Unified Communications Manager.
Problem
A subject matter expert using a soft IP phone is not shown as busy
when viewed by another subject matter expert running Unified Personal
Communicator.
when viewed by another subject matter expert running Unified Personal
Communicator.
Solution
The Unified CM Session Initiation Protocol (SIP) publish trunk is not
configured correctly.
configured correctly.
To verify that the Unified CM SIP publish trunk is configured correctly,
complete the following steps.
complete the following steps.
1. Log into Unified Presence Administration.