Cisco Cisco WebEx Meeting Center WBS29.13 Guia Do Administrador
Chapter 6: Set Remote Support Options
80
1
Select Manage Site > Site Settings.
2
In the Site Settings for list, select Remote Support.
3
In the CSR Preferences section, click CSR Dash Customization.
4
In the Instructions section, select Custom instructions.
5
Select one of the following:
Plain text
—the instructions will not be formatted. You may enter up to
2000 characters.
HTML
—you can format the instructions to add numbered lists and
bullets, align the text, add horizontal lines, backgrounds, and any
formatting possible with HTML coding. You may enter up to 4000
characters.
formatting possible with HTML coding. You may enter up to 4000
characters.
Note: The default instructions include the variable %SessionID%, which Remote
Support automatically replaces with the support session number. If you remove this
variable from the message, users will have to enter the session ID before they can
join a session. Therefore we recommend that you include this variable in your
custom instructions.
Support automatically replaces with the support session number. If you remove this
variable from the message, users will have to enter the session ID before they can
join a session. Therefore we recommend that you include this variable in your
custom instructions.
6
Enter your instructions in the box.
7
Click Save.