Cisco Cisco WebEx Meeting Center WBS30 Guia Do Administrador
Chapter 13: Manage WebACD
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Option
Description
unavailable
wait time
Entering a wait time enables a request to be reallocated to another
subqueue if the wait time for responding to the request exceeds the
specified time interval.
subqueue if the wait time for responding to the request exceeds the
specified time interval.
Queue Name
Provides a list of available queues to receivie requests
Specify an allocation rule
Allocation (%)
Enter a percent (up to 100%) of requests that can be allocated to
the named queue. You can allocate 100% to one queue or break
out the allocation over two or more queues.
the named queue. You can allocate 100% to one queue or break
out the allocation over two or more queues.
Total
An allocation rule must total no more or less than 100%
Select Queue options
Option
Description
Queue
Select which queue to route the customers
Agents
Select the number of agents in the queue
Description
Lists the description of the queue
Service
Lists the Remote Support queue
Select button
Click to select the queue you have chosen
About the personal queue
Each agent has a personal queue. An agent can give a customer or client the
URL to this personal queue as a means of following up on unresolved issues.
The personal queue has these features:
URL to this personal queue as a means of following up on unresolved issues.
The personal queue has these features:
All personal queues share the same entry form
Changes to this entry form affect all agents
As with other entry forms, you can add and remove fields to the personal
queue entry form
queue entry form