Cisco Cisco WebEx Event Center WBS29.13
Recording and Playback FAQs
WebEx Event Center Release Notes and FAQs
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sure to upgrade to and download the latest player.
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You cannot use the recording editor to combine pre-2.1 WRF files with 2.1 WRF files.
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The Solaris player does not play audio from WebEx Internet phone conferences.
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If a host starts a meeting, shares his webcam video, and starts recording the meeting with no
other participants, the video playback in the recording may have long periods of time where the
video is frozen.
Q. Why does a security message appear when I play a recording?
A. A security message appears when you try to play a recording from the Web. The Windows operating
system displays this message to let you know that a plug-in for your Web browser is about to be installed.
When you see the message, just click Yes in Internet Explorer to allow the WebEx Player installation to
continue. The plug-in does not pose a security threat to your computer or network.
Q. Is the WOT format still supported?
Q. Is the WOT format still supported?
A. WOT is the original format for WebEx recordings. You can continue to use the WebEx WOT Player to
play recordings in this format, however the latest WebEx Player can play only recordings in the WebEx
Recording Format (WRF).
Q. I see a black screen when I try to record an application. What can I do?
Q. I see a black screen when I try to record an application. What can I do?
A. You are most likely recording an application that uses video overlay, such as an applications that play
video files. To record these applications, turn off hardware acceleration (or video overlay) on your
computer's video card. To turn off hardware acceleration, see the Windows Media Player online help.
Q. I converted my network-based recording file (ARF) to Flash format (SWF) but I can’t play it
Q. I converted my network-based recording file (ARF) to Flash format (SWF) but I can’t play it
on my Flash Player. What can I do?
A. If you are using Adobe Flash Player version 11.4 or later, you must update your WebEx Network
Recording Player to version WBS28.9 or later. After you update your WebEx Network Recording Player,
you can convert your ARF file to SWF format by selecting the High key frame rate conversion option.
Last updated September 23, 2013