Cisco Cisco WebEx Event Center WBS29.8
Cross-platform Features and Known Issues
26
WebEx Event Center Release Notes and FAQs
guaranteed.
Mac OS
•
Users of Mac OS X 10.4 or earlier are no longer able to connect to a WebEx
meeting.
•
Users of the Mac PowerPC platform are no longer able to connect to a WebEx
meeting.
•
Document sharing is not supported in Sales Center for 64-bit Mac systems.
•
The WebEx Network Recording Player does not support converting recordings
to MP4 format on Mac systems.
Firefox 4.0 or higher
•
The Windows operating system supports only Firefox 32-bit.
Citrix XenDesktop
and XenApp
•
Due to an architectural limitation of the virtual desktop environment, sending
video may not work smoothly. In addition, when sending video in a meeting,
the frame rate may be very low. This will result in a less-than-optimal user
experience when sending video.
•
Some video files cannot be shared in a virtual desktop environment.
•
If the host operating system is Mac OS, webcam and microphone (either
external or integrated) may not be recognized and cannot be used in a
meeting.
•
Remote Access and Access Anywhere are not supported because the Remote
Access and Access Anywhere agents will be automatically removed by the
underlying Citrix platform after the operating system restarts.
•
Productivity Tools users can't start a One Click meeting or start a scheduled
meeting from Outlook successfully.
•
When using Productivity Tools as a published app on XenApp, a user must log
out of the Productivity Tools app before exiting the app. Otherwise, the
session ID will not be automatically be cleared from the server.
Mac OS X 10.8
Mountain Lion
•
When starting or joining a meeting using PAC proxy on Mac OS X 10.8
Mountain Lion, the meeting application crashes. This is an operating system
bug that was reported to Apple (Apple bug report # 11844696). The issue
was resolved in the Mac OS X 10.8.2 build.
Windows 8 and
Internet Explorer 10
•
The “Enhanced Protected Mode” in Internet Explorer 10 on the desktop is not
supported. Since this mode offers plugin-free browsing experience, the
WebEx add-ons are disabled and neither ActiveX nor Java download methods
can be used. Users can still use the temporary folder solution (TFS) to join a
meeting. Alternatively, users can choose to turn off Enhanced Protected Mode
in order to join the meeting normally.
•
Users cannot share Excel files on Windows 8 32-bit using Excel 32-bit.