Cisco Cisco Agent Desktop 8.0 Guia De Resolução De Problemas
Troubleshoot a Cisco Agent Desktop Installation
Error
Error
Document ID: 110945
Contents
Introduction
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Problem
Solution
Related Information
Prerequisites
Requirements
Components Used
Conventions
Problem
Solution
Problem
Solution
Related Information
Introduction
When Cisco Agent Desktop (CAD) is installed in the Cisco IP Contact Center (IPCC) Express environment,
the
the
This installation is not fully configured. See product documentation
for properly configuring your system
error message appears. This document provides
information on how to troubleshoot the error.
Prerequisites
Requirements
Cisco recommends that you have knowledge of these topics:
Cisco Unified Communications Manager
•
Cisco Customer Response Solutions (CRS)
•
Cisco Agent Desktop
•
Components Used
The information in this document is based on these software and hardware versions:
Cisco Unified Contact Center Express version 5.0 or later
•
Cisco Unified Communications Manager Business Edition version 6.1 or later
•
The information in this document was created from the devices in a specific lab environment. All of the
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
devices used in this document started with a cleared (default) configuration. If your network is live, make sure
that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.