Cisco Cisco Finesse 8.5(3) Manual Técnico

continues without any issue.

There is currently no verification procedure available for this configuration.

This section provides information you can use to troubleshoot your configuration.

Note: The Output Interpreter Tool (registered customers only) supports certain show commands. Use the
Output Interpreter Tool in order to view an analysis of show command output.

If the upgrade or switch version fails, you can run logs and gather information on the CLI in order to
troubleshoot the issue:

admin: show version active

admin: show version inactive

admin: file get install desktop−install.log

admin: file get install install.log

On occasion, after an upgrade from Cisco Finesse Release 8.5(3) to 9.0(1), the switch version fails with the
error:

0000000014: 10.168.148.18: Mar 23 2013 16:47:31.640 +0000: CCBU_main−3−EXCEPTION 

   %[exception_id=java.lang.IllegalStateException: DBState is not new or 

   migrated]: An exception occured ; If this problem persists, Cisco TAC should 

   be contacted. 

This might be due to data corruption. The workaround is to install 9.x directly.

Updated: Nov 08, 2013

Document ID: 116697