Cisco Cisco IP Contact Center Release 4.6.1 Nota De Lançamento
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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Table 7.21: Logger with Other Generic Hardware - ICM Enterprise, Common Ground Upgrade
Capacity (agents)
7.0(0) and 7.1(x)
BHCA
Agents
Logger
1,500 50
GEN-30-001-Class
( < 10GB of data )
7,500 250
GEN-40-001-Class
30,000 1000
GEN-40-002-Class
Please see section 7.6.9
for TDM ACD PG server requirements.
Table 7.22: ICM Enterprise Common Ground, MR PG Servers
Capacity (agents)
7.0(0) and 7.1(x)
MR PG
(Standalone)
Other requirements and remarks
600
MCS-30-001-Class
Maximum of 5 MR-PIMs per MR PG
1200
MCS-40-001-Class
Maximum of 10 MR-PIMs per MR PG
850
MCS-30-002-Class
Maximum of 5 MR-PIMs per MR PG
1700
MCS-40-002-Class
Maximum of 10 MR-PIMs per MR PG
Table 7.23: CTI OS Servers - ICM Enterprise, Common Ground Upgrade
Capacity
(agents)
7.0(0)
Capacity
(agents)
7.1(x)
CTI OS
60 60
MCS-30-001-Class
600 1200
MCS-40-001-Class
85 85
MCS-30-002-Class
850 1600
MCS-40-002-Class