Cisco Cisco Computer Telephony Integration OS 8.5 Guia De Referência
4-3
CTI Driver for Siebel 7 Reference Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 4 Broadcast Statistics
Configuring Broadcast Statistics
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InternalCallsSession
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InternalCallsTimeSession
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InternalCallsRcvdSession
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InternalCallsRcvdTimeSession
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InternalCallsHeldSession
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InternalCallsHeldTimeSession
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AvailTimeToday
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LoggedOnTimeToday
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NotReadyTimeToday
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AgentOutCallsToday
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AgentOutCallsTalkTimeToday
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AgentOutCallsTimeToday
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AgentOutCallsHeldToday
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AgentOutCallsHeldTimeToday
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HandledCallsToday
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HandledCallsTalkTimeToday
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HandledCallsAfterCallTimeToday
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HandledCallsTimeToday
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IncomingCallsHeldToday
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IncomingCallsHeldTimeToday
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InternalCallsToday
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InternalCallsTimeToday
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InternalCallsRcvdToday
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InternalCallsRcvdTimeToday
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InternalCallsHeldToday
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InternalCallsHeldTimeToday
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AvgTalkTimeToday
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CallsHandledToday
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TimeLoggedInToday
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TimeTalkingToday
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TimeHoldingToday
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TimeReadyToday
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TimeNotReadyToday
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AvgHoldTimeToday
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AvgHandleTimeToday
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AvgIdleTimeToday
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PercentUtilizationToday