Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Desktop Preferences dialog box enables you to control how Agent Desktop 
behaves on your computer during the current session, and whether or not team 
messages are stationary or scroll.

NOTE:  If the system administrator configures your toolbar so that the 
Preferences button is hidden, you will not be able to change the 
desktop preferences.

By default, the Agent Desktop interface is minimized when idle and opens when calls 
are present (Normal mode). You can change this behavior mode during the current 
session using the Preferences tab in the Desktop Preferences dialog box (see 

. 

NOTE:  The window behavior mode reverts to the global mode set by 
your administrator after you close Agent Desktop. You must reset the 
behavior mode each time you start Agent Desktop if you prefer 
something other than the globally-set mode.

Access the Desktop Preferences dialog box by clicking the Preferences button on the 
toolbar.

Current status of Agent Desktop features

Current agent state and the time spent in that state

Agent ID or Name, as entered in the Login dialog box at startup

Agent extension, as entered in the Login dialog box at startup

Agent name, as configured in ICM

Current system time in 24-hour format

Agent’s mobile phone number (if applicable)