Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The system administrator can set up a list of frequently-used websites. These 
“favorites” appear in the Work Sites box. You can select a website from this 
drop-down list to access it quickly, without having to type in its web address.

The system administrator can configure the browser to include the optional Address 
field. This enables you to access a website that is not listed in the Work Sites box.

NOTE:  The first tab, which is reserved for web pages the supervisor 
pushes to you, never has an Address field on it. It can appear only on 
the other tabs.

If you access a website that uses popup windows, those popups will create new 
browser tabs. You can add up to 15 browser tabs for these popup windows even 
though the CAD integrated browser is limited to a maximum of 6 tabs. 

The popup window browser tabs can be closed by clicking the Close button in the 
upper right corner of the tab. If you access enough popup windows to exceed the 
maximum of 15, the additional popups will use the default browser.

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Enter the website’s address (URL) in the Address field, and then press Enter.

You can dial a phone number displayed as a hyperlink on a web page merely by 
clicking it. 

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The phone number must be 10 digits long and use the North American dial 
string format:

(3-digit area code)(3-digit exchange number)(4-digit subscriber number)

Shorter numbers, such as local numbers without area codes or phone 
extensions, cannot be dialed.

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The phone number can have parentheses around the area code, and use any 
combination of space, hyphen, and period in the phone number.

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The phone number cannot contain alpha characters. For instance, the phone 
number 800-GET-PZZA cannot be dialed.

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You can dial a hyperlinked phone number only if your are in the Not Ready 
agent state.