Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 2006
1
Cisco Agent Desktop User Guide
Introduction
Cisco Agent Desktop for Cisco Unified Contact Center Enterprise and Hosted,
Windows client edition, is a robust computer telephony integration solution that is
easy to install, configure, and manage. It provides agents with powerful tools to
increase productivity, reduce operational costs, and improve customer satisfaction.
Windows client edition, is a robust computer telephony integration solution that is
easy to install, configure, and manage. It provides agents with powerful tools to
increase productivity, reduce operational costs, and improve customer satisfaction.
Cisco Agent Desktop provides call control capabilities—such as call answer, hold,
conference, and transfer, and ACD state control—ready/not ready, wrap up, etc.
Customer information is presented to the agent through an enterprise data window
and an optional screen pop. Cisco Agent Desktop requires minimum screen real
estate and enables agents to customize its functionality to meet their individual
needs.
conference, and transfer, and ACD state control—ready/not ready, wrap up, etc.
Customer information is presented to the agent through an enterprise data window
and an optional screen pop. Cisco Agent Desktop requires minimum screen real
estate and enables agents to customize its functionality to meet their individual
needs.
What’s New In This Release
Cisco Agent Desktop 7.1 includes these new features:
■
The integrated browser now supports up to 6 tabs
■
CAD now supports Cisco Unified Mobile Agent