Cisco Cisco Agent Desktop 9.0 Guia Da Instalação
Cisco CAD Installation Guide
140
August 4, 2014
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On another CAD host computer, navigate to the folder
…\Program Files\Cisco\Desktop\bin and double-click postinstall.exe.
…\Program Files\Cisco\Desktop\bin and double-click postinstall.exe.
The CAD Configuration Setup utility starts and displays the Location of the
CAD base services dialog. Verify that the primary and secondary IP addresses
for base services are correct, then click OK. The CAD Configuration Setup
utility launches.
CAD base services dialog. Verify that the primary and secondary IP addresses
for base services are correct, then click OK. The CAD Configuration Setup
utility launches.
2. Select the Recording and Statistics Database Configuration node (see
). Select Use
SQL database and complete the fields. Click Apply. This must be done on both
Side A and Side B.
Side A and Side B.
NOTE: After changing this setting, you must restart the Recording and
Statistics service for your changes to register properly.
Statistics service for your changes to register properly.
3. Select the Replication node (see
). Turn on Recording
and Statistics Replication. Click Apply.
4. Close the CAD Configuration Setup utility.
5. Stop the Recording and Statistics service on both the primary and secondary
servers.
Using the Data Migration Tool
The Data Migration Tool enables you to retain agent state and call data when
switching from flat files to SQL Server database.
switching from flat files to SQL Server database.
NOTE: Migrating data can take several hours. Therefore, it is
recommended that you run the Data Migration Tool during contact
center down time.
recommended that you run the Data Migration Tool during contact
center down time.
To import flat file data into a SQL Server database:
1. Ensure that the prerequisites (see above) are completed.
2. On the server that hosts the Recording and Statistics service (and in an HA
environment, the primary server), navigate to the following folder:
C:\Program Files\Cisco\Desktop\bin\
3. Double-click FCRasDBMigrationTool.exe and follow the command prompts to
run the Data Migration Tool.
NOTE: In an HA environment, the data imported to the SQL Server
database on the active server will be replicated on the standby
server.
database on the active server will be replicated on the standby
server.