Cisco Cisco Agent Desktop 9.0 Guia Do Utilizador
Layouts
August 18, 2015
155
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Expanded Call Context (ECC)—Select scalar ECC variable
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Field Index—Select 252 from the list of available index numbers
2. Create a new custom layout. In this example, we have named the custom
layout “.acctinfo.” Note that the custom layout includes the ECC variable 252.
Figure 76.
New custom layout “acctinfo”
3. In ICM Configuration Manager, define the ECC variable in the Expanded Call
Variable List. It must match what you defined in Desktop Administrator.
NOTE: ICM requires the word “user” before the field name (so in this
example, the Layout field name becomes “user.Layout.”
example, the Layout field name becomes “user.Layout.”
Figure 77.
ICM Configuration Manager Expanded Call VAriable List window