Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Contributed by Anuj Bhatia, Linda Mordosky, and Jason Pare, Cisco
TAC Engineers.
Jun 27, 2013

Introduction
Prerequisites
     Requirements
     Components Used
Upgrade Steps

This document describes how to perform an 8.5.1 to 8.5.2a "Over the Top" upgrade of a High Availability
Cisco Agent Desktop (CAD) server (Primary and Secondary) with a Flat File Rascal database.

Cisco recommends that you have knowledge of Unified Contact Center Enterprise (UCCE) CAD.

The information in this document is based on CAD Version 8.5.x.

Back Up the Servers
Cisco recommends that you back up your Primary and Secondary servers prior to the upgrade. In
order to perform the backup, use the LDAP Data Interchange Format (LDIF) method for the
Lightweight Directory Access Protocol (LDAP) database and Cisco CDBRTool for Cisco Recording
and Statistics Service (RASCAL) information.

1. 

Disable Replication

In order to disable replication, run PostInstall.exe located in C:\Program
Files\Cisco\Desktop\bin on the Primary CAD Server and navigate to the Replication Setup
folder.

♦ 

In the Set up Replication pane, set the Directory Services Replication radio button to Off.

♦ 

Once Replication is disabled, restart all services on the Secondary server as instructed by the
PostInstall GUI, and close PostInstall.

♦ 

2.