Cisco Cisco Agent Desktop 9.0 Guia De Resolução De Problemas
Application Behavior under Microsoft Windows Power Options
March 13, 2015
15
CAD-BE
• CAD-BE is disconnected
from the CAD server
• Unified ICM logs out the
agent
• Agent is not displayed on
Supervisor Desktop
• CAD-BE neither displays
phone activity nor provides
call control
call control
• When the agent restores
the system, CAD-BE
attempts auto-recovery
attempts auto-recovery
• When CAD -BE is recovered,
agent logs in and is
automatically moved to the
Not Ready state
automatically moved to the
Not Ready state
• CAD-BE remains connected
with the CAD server
• Agent is displayed on
Supervisor Desktop
• Agent can answer both ACD
and non-ACD calls
Supervisor
Desktop
Desktop
• Supervisor is disconnected
from the CAD server
• When the system is
restored, supervisor needs
to select the team for it to
display all the agents
logged in to CAD along with
their respective states
to select the team for it to
display all the agents
logged in to CAD along with
their respective states
• Supervisor remains
connected with the CAD
server
server
• When the system is
restored, supervisor does
not need to select the team
to view all the agents logged
in to CAD along with their
respective states
not need to select the team
to view all the agents logged
in to CAD along with their
respective states
Desktop
Work Flow
Administrator
Work Flow
Administrator
• Desktop Work Flow
Administrator is
disconnected from the CAD
server
disconnected from the CAD
server
• When the system is
restored, Desktop Work
Flow Administration
attempts autorecovery
Flow Administration
attempts autorecovery
• Desktop Work Flow
Administrator remains
connected with the CAD
server
connected with the CAD
server
Table 1.
Behavior under Microsoft Windows Power Options
Application
When system is in the standby
mode
mode
When either monitor or hard
disk is turned off
disk is turned off