Cisco Cisco Agent Desktop 9.0 Guia De Resolução De Problemas

Configuration Files

March 13, 2015

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[ReportParameters]
CallReportIncludesOutbound=1

4. Save the configuration file with the new setting. The new setting will go into 

effect when you restart the Recording and Statistics service.

NOTE:  In a High Availability configuration, perform this procedure on 
both servers.