Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Supervisor Desktop Problems

March 2012

103

Problem

When the supervisor selects an agent to begin CAD-based monitoring 
(or an agent phone call to begin Unified CM monitoring), Supervisor 
Desktop displays the speaker icon next to the call but there is no sound.

Solution

For troubleshooting information about VoIP monitoring and recording, 
see Configuring and Troubleshooting VoIP Monitoring.

Problem

The supervisor cannot log into the VoIP Monitor service, and receives 
the error “Could not access sound card”.

Solution

For troubleshooting information about VoIP monitoring and recording, 
see Configuring and Troubleshooting VoIP Monitoring.

Problem

The sound quality is poor, and sounds choppy like a motorboat.

Solution

For troubleshooting information about VoIP monitoring and recording, 
see Configuring and Troubleshooting VoIP Monitoring.

Problem

The sound is lagged. There is a noticeable delay between when the 
agent speaks and when the supervisor hears the sound on the PC 
sound card.

Solution

For troubleshooting information about VoIP monitoring and recording, 
see Configuring and Troubleshooting VoIP Monitoring.

Problem

The supervisor scrolled the Data View (or Message View) pane sideways 
to view more information, and the toolbar icons disabled.

Solution

Click anywhere in the Team View pane to enable the toolbar again.