Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Cisco CAD Troubleshooting Guide

32

March 2012

#log4j.rootLogger=INFO,LOG,DBG
log4j.rootLogger=DEBUG,LOG,DBG
#log4j.rootLogger=CALL#com.spanlink.util.log.SplkLevel,LOG,DBG
#log4j.rootLogger=TRACE,LOG,DBG
#log4j.rootLogger=DUMP#com.spanlink.util.log.SplkLevel,LOG,DBG

3. Add the ‘#’ character to the beginning of the existing debugging threshold 

statement. Then either add a new debugging threshold statement or remove 
the ‘#’ character at the beginning of the desired debugging threshold 
statement if it already exists.

For example, to select the Call debugging threshold, add ‘#’ to the existing 
debugging threshold statement. Then either add the third statement or 
remove ‘#’ from the beginning of the third statement if it already exists.

#log4j.rootLogger=INFO,LOG,DBG
#log4j.rootLogger=DEBUG,LOG,DBG
log4j.rootLogger=CALL#com.spanlink.util.log.SplkLevel,LOG,DBG
#log4j.rootLogger=TRACE,LOG,DBG
#log4j.rootLogger=DUMP#com.spanlink.util.log.SplkLevel,LOG,DBG

4. Save the configuration file with the new setting. You must restart the 

application to make the new setting take effect.

Enabling Debugging for non-Java Applications

1. On the server on which the CAD services are installed, navigate to 

C:\Program Files\Cisco\Desktop\config.

2. Open the appropriate configuration file.

3. Under the section headed [Debug Log], set the debugging threshold to an 

appropriate value. For more information, see 

. For example:

Threshold=DEBUG

4. Save the configuration file with the new setting. You must restart the 

application to make the new setting take effect.

Enabling Debugging for Desktop Monitoring Console

1. On the server on which the CAD services are installed, navigate to 

C:\Program Files\Cisco\Desktop\Tomcat\conf.

2. Open smc.cfg.

3. Locate the following line, where <threshold> is one of the debugging levels 

listed in the following table.