Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
CAD-BE Problems
March 2012
55
same as the ones used in the CAD-BE URL. If changes are made to
the settings in CAD Configuration Setup, the BIPPA service(s) must
be restarted for the changes to take effect.
the settings in CAD Configuration Setup, the BIPPA service(s) must
be restarted for the changes to take effect.
■
Make sure port 59012 is not blocked from the client or server
computer.
computer.
■
On a nonredundant system, if the LRM service is down, then the
BIPPA service will become standby. Restart the LRM service.
BIPPA service will become standby. Restart the LRM service.
■
The BIPPA service will not become active until CAD Configuration
Setup has run successfully. Complete all windows in CAD
Configuration Setup.
Setup has run successfully. Complete all windows in CAD
Configuration Setup.
■
Desktop Administrator, Agent Desktop, or Supervisor Desktop was
installed on the same computer as the CAD services. They clear a
registry key (IOR Hostname under Site Setup) required by the BIPPA
service. Set the registry to the public IP address of the CAD services
computer.
installed on the same computer as the CAD services. They clear a
registry key (IOR Hostname under Site Setup) required by the BIPPA
service. Set the registry to the public IP address of the CAD services
computer.
■
CAD-BE was running when CAD server computer was upgraded
such that the CAD-BE that is running is of a different version than
the BIPPA service to which it is attempting to connect. Check BIPPA
server computer to make sure its CPU is not too high. Check that
network latency between the desktop and BIPPA server computers
is not too high.
such that the CAD-BE that is running is of a different version than
the BIPPA service to which it is attempting to connect. Check BIPPA
server computer to make sure its CPU is not too high. Check that
network latency between the desktop and BIPPA server computers
is not too high.
■
CAD-BE timed out while attempting to reach BIPPA service. Verify
that CPU usage on the CAD server hosting the BIPPA service is not
too high. Verify that network latency between the desktop and CAD
server hosting the BIPPA service is not too high.
that CPU usage on the CAD server hosting the BIPPA service is not
too high. Verify that network latency between the desktop and CAD
server hosting the BIPPA service is not too high.
Problem
When starting CAD-BE, the Java Runtime Environment installation
begins.
begins.
Solution
The agent is running CAD-BE on a computer where the Java Runtime
Environment is not installed. Once JRE is installed, this will not happen
again. Allow the JRE installation to complete, after which CAD-BE will
start normally.
Environment is not installed. Once JRE is installed, this will not happen
again. Allow the JRE installation to complete, after which CAD-BE will
start normally.
Problem
When starting CAD-BE, the browser displays the following message:
“This site might require the following ActiveX control 'J2SE Runtime
Environment 5.0 Update 11' from 'Sun Microsystems, Inc.'. Click here to
“This site might require the following ActiveX control 'J2SE Runtime
Environment 5.0 Update 11' from 'Sun Microsystems, Inc.'. Click here to