Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Cisco CAD Troubleshooting Guide

84

March 2012

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Check if slapd.exe is running. If it is not running, follow the 
troubleshooting steps for this problem.

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The LDAP database is corrupted. Follow the steps outlined in 

Problem

Clients do not find the same information from LDAP after failing over 
from one LDAP to the other.

Solution

Some solutions:

■

Ensure replication is set up correctly in the CAD Configuration 
Setup utility. For more information, see the Cisco CAD Installation 
Guide.

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Check that registry entries for LDAP Host 1 and 2 on both CAD 
services computers are the same and contain the right information.

■

Check that slapd.conf on both CAD services computers are correct 
and reference each other.

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If all else fails, follow the steps outlined in 

.

Problem

The database directory contains many log files that are consuming a 
large amount of disk space. The rate of accumulation depends on the 
number of updates made to LDAP. For example, 10,000 updates 
consume approximately 25 MB. Log file names have the format 
log.0000001.

Solution

Restarting LDAP Monitor service on a regular basis will remove log files.

Problem

After shutting down Directory Services replication, the LDAP Host 
registry entries on the clients are not automatically updated. 

Solution

Update the LDAP Host 1 registry entry on each client to reflect the 
correct server location. Clear the other LDAP Host registry entries.