Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Macro Problems
March 2012
93
Problem
The agent pressed Ctrl+Alt+Del while a macro was running, and now
the Agent Desktop window is locked up.
the Agent Desktop window is locked up.
Solution
You cannot click Start or press Ctrl+Break, Ctrl+Esc, or Ctrl+Alt+Del
when running a macro. The Windows operating system unhooks the
system keyboard hook when Start is pressed.
when running a macro. The Windows operating system unhooks the
system keyboard hook when Start is pressed.
Problem
The administrator cannot get a rule to work based on an internal
extension number.
extension number.
Solution
When Agent Desktop compares the telephone numbers, if the dial
string number format includes a leading x, then the telephone numbers
in the list must also include a leading x.
string number format includes a leading x, then the telephone numbers
in the list must also include a leading x.
Problem
An action that launches an external application is not working correctly.
Solution
Sometimes the operating system can be confused by spaces in
directories and file names. If you have an application such as
C:\Program Files\Acme\Search Database.exe /t/x. you may need to
add quotes around the directory and executable. For example, the
above would be “C:\Program Files\Acme\Search Database.exe” /t/x
directories and file names. If you have an application such as
C:\Program Files\Acme\Search Database.exe /t/x. you may need to
add quotes around the directory and executable. For example, the
above would be “C:\Program Files\Acme\Search Database.exe” /t/x