Cisco Cisco Agent Desktop 9.0 Guia De Resolução De Problemas
Debugging Logs
March 2012
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Debugging Logs
CAD can create debugging logs, although by default this capability is disabled. If you
want debugging turned on, you must edit the appropriate configuration file.
want debugging turned on, you must edit the appropriate configuration file.
Debugging information is written to the various debug files, all of which have a *.dbg
suffix. These files are located in the …\Cisco\Desktop\log directory.
suffix. These files are located in the …\Cisco\Desktop\log directory.
NOTE: If you want to read a debugging log generated by CAD-BE on a
computer running Linux, and you are using a computer running
Windows, open the debugging log with Microsoft Wordpad.
computer running Linux, and you are using a computer running
Windows, open the debugging log with Microsoft Wordpad.
The debug files are numbered, up to the total number of files set in the configuration
file (the default number is 2). For example:
file (the default number is 2). For example:
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agent0001.dbg
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agent0002.dbg
When agent0001.dbg reaches its size limit, it is closed and agent0002.dbg is created.
When the total number of debug files have been created, the first debug file is
overwritten.
When the total number of debug files have been created, the first debug file is
overwritten.
Turning on Debugging
To enable debugging for CAD-BE, you must download and edit the configuration file on
the computer on which CAD-BE will be run. For instructions, see the following sections.
the computer on which CAD-BE will be run. For instructions, see the following sections.
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To enable debugging for all other CAD services and applications, you must edit the
appropriate configuration file on the computer on which the CAD services are
installed. For instructions, see the section that corresponds to the service or
application that you are configuring.
appropriate configuration file on the computer on which the CAD services are
installed. For instructions, see the section that corresponds to the service or
application that you are configuring.
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For IP Phone Agent, see
.
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For Desktop Administrator, you must edit two configuration files. For
WebAdmin.properties, see
WebAdmin.properties, see
.
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