Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
106
March 2012
Problem
The system is configured to use Unified CM-based monitoring. The
supervisor is monitoring a call. The Transfer and Conference buttons
are disabled in the supervisor’s Agent Desktop.
supervisor is monitoring a call. The Transfer and Conference buttons
are disabled in the supervisor’s Agent Desktop.
Solution
Transfer and conference operations are not allowed on a monitoring
call.
call.
Problem
The Agent ACD State Log Display lists two contradictory agent states,
such as Talking and Hold, at the same second and in the wrong order.
such as Talking and Hold, at the same second and in the wrong order.
Solution
This situation can arise when two events occur in the same second.
This is a known issue. No workaround is available.
This is a known issue. No workaround is available.