Cisco Cisco Web Security Appliance S690 Guia Do Utilizador
21-3
AsyncOS 8.1 for Cisco Web Security User Guide
Chapter 21 Perform System Administration Tasks
Support Commands
Step 1
Choose System Administration > Configuration File.
Step 2
Choose a Load Configuration option and a file to load. Note:
•
Files with masked passwords cannot be loaded.
•
Files must have the following header:
<?xml version=”1.0” encoding=”ISO-8859-1”?> <!DOCTYPE config SYSTEM “config.dtd”>
and a correctly formatted config section:
<config> ...
your configuration information in valid XML
</config>
Step 3
Click Load.
Step 4
Read the warning displayed. If you understand the consequences of proceeding, click Continue.
Note
If a compatible configuration file is based on an older version of the set of URL categories than the
version currently installed on the appliance, policies and identities in the configuration file may be
modified automatically.
version currently installed on the appliance, policies and identities in the configuration file may be
modified automatically.
Support Commands
Opening a Technical Support Request
You can use the appliance to send a non-urgent request for assistance to Cisco Customer Support. When
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be
able to send mail to the Internet to send a support request.
the appliance sends the request, it also sends the configuration of the appliance. The appliance must be
able to send mail to the Internet to send a support request.
Before You Begin
•
Verify that your Cisco.com user ID is associated with your service agreement contract for this
appliance. To view a list of service contracts that are currently associated with your Cisco.com
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If
you do not have a Cisco.com user ID, register to get one.
appliance. To view a list of service contracts that are currently associated with your Cisco.com
profile, visit the Cisco.com Profile Manager at https://sso.cisco.com/autho/forms/CDClogin.html. If
you do not have a Cisco.com user ID, register to get one.
Step 1
Choose Support And Help > Contact Technical Support.
Step 2
(Optional) Choose additional recipients for the request. By default, the support request and configuration
file is sent to Cisco Customer Support.
file is sent to Cisco Customer Support.
Step 3
Enter your contact information.
Step 4
Enter the issue details.
•
If you have a customer support ticket already for this issue, enter it.
Step 5
Click Send. A trouble ticket is created with Cisco.