Cisco Cisco Unified Customer Voice Portal 11.0(1)
Settings Specific to This Call Flow Model
Where to Go/What to Do
Check
off
when
done
off
when
done
Note: This name is used by convention. Any name will
do; since it is referenced elsewhere in this document,
cvpVRU will be assumed.
do; since it is referenced elsewhere in this document,
cvpVRU will be assumed.
•
Define one Label per Unified CVP or NIC routing
client:
client:
–
Type: Normal.
–
Label: Network Routing Number.
Specify the following on the Routing Client tab for the
INCRP NIC:
INCRP NIC:
On the CICM, ICM Configuration Manager, NIC
Explorer tool:
Explorer tool:
[ ]
•
1.
Client Type: VRU.
Set the client type for the INCRP NIC.
Specify the following:
On the CICM, ICM Configuration Manager,
Network VRU Explorer tool:
Network VRU Explorer tool:
[ ]
•
Type: 10
1. Define a Network VRU with a label that uses
INCRP as its routing client.
•
Name: cvpVRU
Note: This name is used by convention. Any name will
do; since it is referenced elsewhere in this document,
cvpVRU will be assumed.
do; since it is referenced elsewhere in this document,
cvpVRU will be assumed.
•
Define one Label for the NAM routing client:
–
Label: Network Routing Number. .
–
Type: Normal.
–
Routing client: INCRP NIC.
For each Unified CVP ICM Service connected to this PG,
in the tree view pane, select the applicable PG.
in the tree view pane, select the applicable PG.
On the NAM, ICM Configuration Manager, PG
Explorer tool:
Explorer tool:
[ ]
1. Configure each PG to be used for the Switch
leg.
Logical Controller tab:
•
Client Type: VRU.
2. Configure a peripheral for each ICM Service
to be used for a Switch leg connected to each
PG.
PG.
•
Name: A name descriptive of this PG, for example
,
<location>_A
, for side A of a particular location.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
145
Chapter 2: Configuration Overview
Common Unified ICMH Configuration for Unified CVP Switch Leg