Cisco Cisco Unified Customer Voice Portal 11.0(1)

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Settings Specific to This Call Flow Model
Where to Go/What to Do
Check
off
when
done
Note: This name is used by convention. Any name will
do; since it is referenced elsewhere in this document,
cvpVRU will be assumed.
Define one Label per Unified CVP or NIC routing
client:
Type: Normal.
Label: Network Routing Number.
Specify the following on the Routing Client tab for the
INCRP NIC:
On the CICM, ICM Configuration Manager, NIC
Explorer
 tool:
[ ]
1.
Client Type: VRU.
Set the client type for the INCRP NIC.
Specify the following:
On the CICM, ICM Configuration Manager,
Network VRU Explorer tool:
[ ]
Type: 10
1. Define a Network VRU with a label that uses
INCRP as its routing client.
Name: cvpVRU
Note: This name is used by convention. Any name will
do; since it is referenced elsewhere in this document,
cvpVRU will be assumed.
Define one Label for the NAM routing client:
Label: Network Routing Number. .
Type: Normal.
Routing client: INCRP NIC.
For each Unified CVP ICM Service connected to this PG,
in the tree view pane, select the applicable PG.
On the NAM, ICM Configuration Manager, PG
Explorer
 tool:
[ ]
1. Configure each PG to be used for the Switch
leg.
Logical Controller tab:
Client Type: VRU.
2. Configure a peripheral for each ICM Service
to be used for a Switch leg connected to each
PG.
Name: A name descriptive of this PG, for example
,
<location>_A
, for side A of a particular location.
Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)
145
Chapter 2: Configuration Overview
Common Unified ICMH Configuration for Unified CVP Switch Leg