Cisco Cisco Unified Customer Voice Portal 11.0(1)

metric will increase. Calls Finished is a metric that counts the number
of CVP Calls that have finished during this interval.

The average amount of time in milliseconds it took the IVR Service
to process a New Call or Call Result Request during this interval.

Average Call Latency

The maximum amount of time in milliseconds it has taken for the IVR
Service to complete the processing of a New Call Request or a Request
Instruction Request during this time interval.

Maximum Call Latency

The minimum amount of time in milliseconds it took for the IVR
Service to complete the processing of a New Call Request or a Request
Instruction Request during this time interval.

Minimum Call Latency

Active HTTP Requests is a metric that indicates the current number
of simultaneous HTTP requests being processed by the IVR Service.

Peak Active HTTP Requests

Peak Active Requests is a metric that represents the maximum
simultaneous HTTP requests being processed by the IVR Service
during this time interval.

The total number of HTTP Requests received from a client by the IVR
Service during this time interval.

Total HTTP Requests

The average number of HTTP Requests the IVR Service receives per
second during this time interval.

Average HTTP Requests/second

HTTP Requests per Second is a metric that represents the number of
HTTP Requests the IVR Service receives each second from all clients.

Peak Active HTTP Requests/second

Peak HTTP Requests per Second is the maximum number of HTTP
Requests that were processed by the IVR Service in any given second.
This is also known as high water marking.

The time the service started collecting statistics.

Start Time

The amount of time that has elapsed since the service start time.

Duration Elapsed

New Calls is a metric that counts the number of New Call requests
received from the IOS Gateway or the H.323 Service. A New Call

Total New Calls

includes the Switch leg of the call and the IVR leg of the call. Total
New Calls is a metric that represents the total number of new calls
received by the IVR Service since system startup.

The maximum number of simultaneous calls processed by the IVR
Service since the service started.

Peak Active Calls

Total HTTP Requests is a metric that represents the total number of
HTTP Requests received from all clients. This metric is the total

Total HTTP Requests

number of HTTP Requests received by the IVR Service since system
startup.

Active HTTP Requests is a metric that indicates the current number
of simultaneous HTTP requests processed by the IVR Service.

Peak Active HTTP Requests

Maximum number of active HTTP requests processed at the same
time since the IVR service started. This is also known as high water
marking.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 4.1(1)